There can be different reasons why your transaction may get declined.
- your card is active and has not been blocked
- there is sufficient balance on the account
- you are within your agreed monthly spending limit
- payment types have been enabled
For online payments:
- the 'online payment' feature is enabled in your security settings
- entered the correct CVC/CVV code
- successfully completed the 3D Secure check
For contactless payment:
- 'contactless payment' is enabled in your security settings
If you are still experiencing difficulties making a payment, please contact our Customer Support Team and we will be happy to assist you.