In case your account got debited by the ATM but you did not receive the cash you had asked for, please contact the ATM service provider first. If the ATM provider did not solve your issue, please reach out to our Customer Support Team. We may ask you for additional information regarding this transaction and will take care of the rest for you.
Articles in this section
- What is an OTP verification code?
- I haven't received my Verification code. What should I do?
- Using your contactless card on transport services
- How long does it take for a refund to appear on my account?
- Why is a transaction 'Pending' on my account?
- I don't recognise a transaction on my statement, what should I do?
- How can I dispute a transaction?
- Why did my transaction decline?
- Can a pending transaction be cancelled or stopped?
- What is the timeline for disputing a transaction on my account?