Questions about a Transaction?
- What is an OTP verification code?
- I haven't received my Verification code. What should I do?
- Using your contactless card on transport services
- How long does it take for a refund to appear on my account?
- Why is a transaction 'Pending' on my account?
- I don't recognise a transaction on my statement, what should I do?
- How can I dispute a transaction?
- Why did my transaction decline?
- Can a pending transaction be cancelled or stopped?
- What is the timeline for disputing a transaction on my account?
- My account was debited twice for the same transaction. What should I do?
- Why was my transfer rejected by sync.?
- My payment is delayed. When will it go through?
- I did not receive an item I bought and I would like a refund
- Why is my outgoing transfer still Pending?
- My account was debited by the ATM but I didn't receive my money
- How can I get a refund for something I bought using my sync. card?