Join sync. 9

• How do I know if I am a UK or EEA resident?
• Which countries are in the EEA?
• What devices can I use the sync. app on?
• Why do I need to verify my email address?
• Where can I edit/change my personal details?

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Activate your sync. Account 5

• How do I activate my sync. account?
• How do I verify my identity?
• Why do I need to provide ID?
• How do I open a new currency account?
• Which currency accounts can I open with sync.?

Activate your sync. Card 5

• Where can I use my sync. card?
• What is a sync. card?
• How many sync. cards can I order under my name?
• How do I activate my sync. card?
• How can I order a physical sync. card?

Connecting Traditional Bank Accounts in your sync. App 15

• How does sync. connect all my financial accounts?
• Can I connect different types of bank accounts?
• How does Open Banking work at sync.? Why is it important for us?
• What details does sync. need to connect my bank accounts?
• What is Open Banking?

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Security 40

• How does 3D Secure work for me?
• How does sync. use my personal data?
• Is my personal data safe with sync?
• What does 'International Payment' mean?
• What does 'Swipe Payments' mean?

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Using your sync. Card 34

• Is it possible to have a negative balance?
• What is the difference between 'Block Card' and 'Report Lost and Stolen'?
• Which currency should I choose to pay in, when I use my card abroad?
• Are there any fees or limits for cash withdrawals?
• Which way do I insert my card into the card-reader?

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Your sync. Card 16

• How does an online card work?
• How can I get an online sync. card?
• What is an online card?
• Where is the magnetic stripe on my card?
• Why doesn't my card have a signature panel?

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Managing your sync. Card 11

• How can I view my account transactions?
• What does the 'Swipe Payments' feature mean?
• What does the 'Online payment' feature mean?
• How can I view my account transactions?
• How can I set up a monthly spending limit on my sync. card?

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Your sync. Accounts 10

• Which currency is my default sync. account in?
• Where can I see my transaction history?
• Can I view a summary of my sync. accounts?
• Where can I find my account details?
• Do I need to re-link my sync.card to the app if I change my phone?

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Questions about a Transaction? 17

• Can a pending transaction be cancelled or stopped?
• My payment is delayed. When will it go through?
• I don't recognise a transaction on my statement, what should I do?
• How can I dispute a transaction?
• Why did my transaction decline?

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Currency Exchange 5

• How long will it take for the exchange to take place between my sync. currency accounts?
• How can I exchange money using my sync account? For example, I want to exchange from GBP to EUR.
• Which currencies can I exchange with sync.?
• How can I check the exchange rates within the app?
• What is the exchange rate during the weekend?

Funds Transfers 23

• Can I transfer money from my sync. EUR account to my friend's UK bank account?
• What is CHAPS payment?
• What is the difference between SEPA and SWIFT transfer?
• Can I add money to my sync. account if I do not have a UK bank account?
• Can I transfer money to non-sync. bank accounts?

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Other 10

• How can I change my legal name with sync.?
• Where can I find sync.'s Terms and Conditions?
• How to give us feedback?
• Offers & rewards at sync.
• Can I deactivate my sync. account(s)?

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Crypto exchanges and wallets 0

Changes to sync. EUR account 12

• What is an IBAN? What is a BIC? And why is it changing?
• What will happen to my IBAN?
• What will happen to my BIC?
• Where can I find my new IBAN details?
• What will happen to my card?

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