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Knowledge base
Getting Started
Join sync.
9
How do I know if I am a UK or EEA resident?
Which countries are in the EEA?
What devices can I use the sync. app on?
Why do I need to verify my email address?
Where can I edit/change my personal details?
View all 9
Activate your sync. Account
5
How do I activate my sync. account?
How do I verify my identity?
Why do I need to provide ID?
How do I open a new currency account?
Which currency accounts can I open with sync.?
Activate your sync. Card
5
Where can I use my sync. card?
What is a sync. card?
How many sync. cards can I order under my name?
How do I activate my sync. card?
How can I order a physical sync. card?
Open Banking
Connecting Traditional Bank Accounts in your sync. App
15
How does sync. connect all my financial accounts?
Can I connect different types of bank accounts?
How does Open Banking work at sync.? Why is it important for us?
What details does sync. need to connect my bank accounts?
What is Open Banking?
View all 15
Secure Your Accounts
Security
40
How does 3D Secure work for me?
How does sync. use my personal data?
Is my personal data safe with sync?
What does 'International Payment' mean?
What does 'Swipe Payments' mean?
View all 40
Your sync. Card
Using your sync. Card
34
Is it possible to have a negative balance?
What is the difference between 'Block Card' and 'Report Lost and Stolen'?
Which currency should I choose to pay in, when I use my card abroad?
Are there any fees or limits for cash withdrawals?
Which way do I insert my card into the card-reader?
View all 34
Your sync. Card
16
How does an online card work?
How can I get an online sync. card?
What is an online card?
Where is the magnetic stripe on my card?
Why doesn't my card have a signature panel?
View all 16
Managing your sync. Card
11
How can I view my account transactions?
What does the 'Swipe Payments' feature mean?
What does the 'Online payment' feature mean?
How can I view my account transactions?
How can I set up a monthly spending limit on my sync. card?
View all 11
sync. Accounts
Your sync. Accounts
10
Which currency is my default sync. account in?
Where can I see my transaction history?
Can I view a summary of my sync. accounts?
Where can I find my account details?
Do I need to re-link my sync.card to the app if I change my phone?
View all 10
Questions about a Transaction?
17
Can a pending transaction be cancelled or stopped?
My payment is delayed. When will it go through?
I don't recognise a transaction on my statement, what should I do?
How can I dispute a transaction?
Why did my transaction decline?
View all 17
Currency Exchange
5
How long will it take for the exchange to take place between my sync. currency accounts?
How can I exchange money using my sync account? For example, I want to exchange from GBP to EUR.
Which currencies can I exchange with sync.?
How can I check the exchange rates within the app?
What is the exchange rate during the weekend?
Funds Transfers
23
Can I transfer money from my sync. EUR account to my friend's UK bank account?
What is CHAPS payment?
What is the difference between SEPA and SWIFT transfer?
Can I add money to my sync. account if I do not have a UK bank account?
Can I transfer money to non-sync. bank accounts?
View all 23
More
Other
10
How can I change my legal name with sync.?
Where can I find sync.'s Terms and Conditions?
How to give us feedback?
Offers & rewards at sync.
Can I deactivate my sync. account(s)?
View all 10
Crypto
Crypto exchanges and wallets
0
Important changes to your EUR account
Changes to sync. EUR account
12
What is an IBAN? What is a BIC? And why is it changing?
What will happen to my IBAN?
What will happen to my BIC?
Where can I find my new IBAN details?
What will happen to my card?
View all 12