Your sync. Accounts 11

• Which currency is my default sync. account in?
• Where can I see my transaction history?
• Can I view a summary of my sync. accounts?
• Where can I find my account details?
• Can I set up a Standing Order from my sync. account?

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Questions about a Transaction? 17

• Can a pending transaction be cancelled or stopped?
• My payment is delayed. When will it go through?
• I don't recognise a transaction on my statement, what should I do?
• How can I dispute a transaction?
• Why did my transaction decline?

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Currency Exchange 5

• How long will it take for the exchange to take place between my sync. currency accounts?
• How can I exchange money using my sync account? For example, I want to exchange from GBP to EUR.
• Which currencies can I exchange with sync.?
• How can I check the exchange rates within the app?
• What is the exchange rate during the weekend?

Funds Transfers 23

• Can I transfer money from my sync. EUR account to my friend's UK bank account?
• What is CHAPS payment?
• What is the difference between SEPA and SWIFT transfer?
• Can I add money to my sync. account if I do not have a UK bank account?
• Can I transfer money to non-sync. bank accounts?

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