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sync. Accounts
Your sync. Accounts
10
Which currency is my default sync. account in?
Where can I see my transaction history?
Can I view a summary of my sync. accounts?
Where can I find my account details?
Do I need to re-link my sync.card to the app if I change my phone?
View all 10
Questions about a Transaction?
17
Can a pending transaction be cancelled or stopped?
My payment is delayed. When will it go through?
I don't recognise a transaction on my statement, what should I do?
How can I dispute a transaction?
Why did my transaction decline?
View all 17
Currency Exchange
5
How long will it take for the exchange to take place between my sync. currency accounts?
How can I exchange money using my sync account? For example, I want to exchange from GBP to EUR.
Which currencies can I exchange with sync.?
How can I check the exchange rates within the app?
What is the exchange rate during the weekend?
Funds Transfers
23
Can I transfer money from my sync. EUR account to my friend's UK bank account?
What is CHAPS payment?
What is the difference between SEPA and SWIFT transfer?
Can I add money to my sync. account if I do not have a UK bank account?
Can I transfer money to non-sync. bank accounts?
View all 23