We are sorry to hear your phone has been lost or stolen. If you already have a new smart phone, please download the sync. app and enter your sync. registered mobile number. For verification purposes, we will send you a One-Time-Passcode that allows you to log back into your account. This will automatically log you out of your previous phone.

In case you do not yet have another smartphone, please call our automated phone line at: 0800 802 1491 or From outside the UK: +44 203 994 2222, and we will log you out of your sync. app on your lost phone.