There can be different reasons why your purchase may get declined.
Please ensure:
- your card is active and has not been blocked
-insert your sync. card with the chip facing upwards and the 'X' sign facing downwards
- there is sufficient balance on the account
- you are within your agreed monthly spending limit
- payment types have been enabled
For online payments:
- the 'online payment' feature is enabled in your security settings
- entered the correct CVC/CVV code
- successfully completed the 3D Secure check
For contactless payment:
-'contactless payment' is enabled in your security settings
-you did not exceed the contactless payment limit