There can be different reasons why your purchase may get declined.


Please ensure:


- your card is active and has not been blocked


-insert your sync. card with the chip facing upwards and the 'X' sign facing downwards


- there is sufficient balance on the account


- you are within your agreed monthly spending limit


- payment types have been enabled


For online payments:


- the 'online payment' feature is enabled in your security settings


- entered the correct CVC/CVV code


- successfully completed the 3D Secure check


For contactless payment:


-'contactless payment' is enabled in your security settings


-you did not exceed the contactless payment limit