Authorised Push Payment (APP) fraud happens when victims are tricked into making real-time transfers/payments to fraudsters. In this type of scam, the fraudster may pretend to be calling from your bank's fraud department, the police, an estate agent trying to intercept a real estate transaction or even a contractor asking to settle an invoice.

Always make sure you know the identity of the caller before sharing sensitive information or agreeing to any form of transaction. If unsure, just hang up the call and look for an official contact number to call back on. With push payments, once you approve the payment, it is immediately received into the fraudster's account.

At sync. we will never call you to ask for your password, PIN or any other sensitive information and will never instruct you to transfer your money into a different account. We will only contact you if it has been pre-arranged through our Live Chat.

To report Authorised Push Payment Fraud please contact Action Fraud, the National Fraud & Cyber Crime Reporting centre  on 0300 123 2040 or visit