There can be different reasons why your transaction may get declined.

Please ensure:

- your card is active and has not been blocked

- there is sufficient balance on the account

- you are within your agreed monthly spending limit

- payment types have been enabled

For online payments:

- the 'online payment' feature is enabled in your security settings

- entered the correct CVC/CVV code

- successfully completed the 3D Secure check

For contactless payment:

- 'contactless payment' is enabled in your security settings

If you are still experiencing difficulties making a payment, please contact our Customer Support Team and we will be happy to assist you.