Remote access scam, also known as computer takeover scam, is when the fraudster contacts the victim and asks them to install or download a software on their computer in order to 'fix' a problem. By doing so, the fraudster takes control of the computer and steals money from the victim's online bank account.

Always be cautious when you receive an unexpected call, particularly from someone claiming to be from a telecommunications or technology company. Don't be persuaded to download any type of software and never give access to your computer or share your login details with anyone.

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