If you have been a victim of fraud and it has also affected your sync. card/account, please cancel your card and notify us immediately.


You can easily cancel your card on your app:


- Tap the card icon at the bottom of the screen

- Choose from either the online or physical card to be blocked from the top of your screen.
- Select 'Temporarily Block Card'
- Tap 'Block Card' and on the next screen tap 'Block Card'


Alternatively, use our 24-hour automated phone line to report your card Lost or Stolen


- Toll free domestic: 0800 802 1491
- From outside the UK: +44 203 994 2222


Once you have contacted us, it is also recommended that you report fraud to the police and obtain a crime reference number. To stay up to date with the latest scams, please visit https://www.actionfraud.police.uk/ or https://www.fca.org.uk/news/news-stories/avoid-coronavirus-scams