Using your sync. Card

Is it possible to have a negative balance?
Currently your sync. account will not allow you to reach a negative balance. However, we want to help you manage your finances and so we have introduced a ...
Thu, 15 Jul, 2021 at 11:49 AM
What is the difference between 'Block Card' and 'Report Lost and Stolen'?
If you have misplaced your card, but you think it has not been lost or stolen, you can block it/freeze it immediately. This will stop it being used to make ...
Thu, 15 Jul, 2021 at 11:49 AM
Which currency should I choose to pay in, when I use my card abroad?
If you are prompted to choose the currency you want to be charged in when using your card in another country, we highly recommend choosing to pay in local c...
Thu, 15 Jul, 2021 at 11:49 AM
Are there any fees or limits for cash withdrawals?
Currently, you are able to withdraw up to €250 (or currency equivalent) per day. Sync. does not charge you for domestic cash withdrawals in the UK, however,...
Thu, 15 Jul, 2021 at 11:49 AM
Which way do I insert my card into the card-reader?
When completing a Chip & Pin transaction or using an ATM, fully insert your card into the device with the chip facing upwards and it should be the side ...
Thu, 15 Jul, 2021 at 11:49 AM
How do I insert my card in the Chip & Pin reader?
When completing a Chip & Pin transaction or using an ATM, fully insert your card into the device with the chip facing upwards and it should be the side ...
Thu, 15 Jul, 2021 at 11:49 AM
Why did my purchase decline?
There can be different reasons why your purchase may get declined. Please ensure: - your card is active and has not been blocked -insert your sync. ...
Thu, 15 Jul, 2021 at 11:49 AM
Is it possible to have a negative balance?
Currently your sync. account will not allow you to reach a negative balance. However, we want to help you manage your finances and so we have introduced a ...
Thu, 15 Jul, 2021 at 1:30 PM
What is the difference between 'Block Card' and 'Report Lost and Stolen'?
If you have misplaced your card, but you think it has not been lost or stolen, you can block it/freeze it immediately. This will stop it being used to make ...
Thu, 15 Jul, 2021 at 1:30 PM
Which currency should I choose to pay in, when I use my card abroad?
If you are prompted to choose the currency you want to be charged in when using your card in another country, we highly recommend choosing to pay in local c...
Thu, 15 Jul, 2021 at 1:30 PM