Security

What does 'Online payment' mean?
By switching this feature ON/OFF, you can enable/disable online transactions using your card number.
Thu, 15 Jul, 2021 at 1:30 PM
What is the FCA?
The Financial Conduct Authority (FCA) regulates the financial services industry in the UK. Its role includes protecting consumers, keeping the industry stab...
Thu, 15 Jul, 2021 at 1:30 PM
How can I turn off face ID?
Face ID provides an additional layer of security when accessing your account. However, should you choose to turn this feature OFF, you may do so by logging ...
Thu, 15 Jul, 2021 at 1:30 PM
What is SIM swapping and what to look out for?
SIM swap fraud/scam occurs when a fraudster pretends to be a customer of a mobile operator, either online or in person, and is able to convince the phone co...
Thu, 15 Jul, 2021 at 1:30 PM
What is Authorized Push Payment fraud and how do I protect my money?
Authorised Push Payment (APP) fraud happens when victims are tricked into making real-time transfers/payments to fraudsters. In this type of scam, the fraud...
Thu, 15 Jul, 2021 at 1:30 PM
How long will my personal information be kept by sync.?
We keep our user's personal information while you have an account with us or we are providing products and/or services to you, and for 6 years after th...
Thu, 15 Jul, 2021 at 1:30 PM
I want to delete my personal data from sync.
We keep our user's personal information while you have an account with us or we are providing products and/or services to you, and for 6 years after th...
Thu, 15 Jul, 2021 at 1:30 PM
If I close my sync account, what happens to my data?
We keep our user's personal information while you have an account with us or we are providing products and/or services to you, and for 6 years after th...
Thu, 15 Jul, 2021 at 1:30 PM
How to protect yourself from identity theft and identity fraud?
There are many ways to stay safe online and protect yourself from identity fraud. Below are a few steps to help you protect your online identity. - Don&#x...
Thu, 15 Jul, 2021 at 1:30 PM
What is an Impersonation email?
Impersonation email, involves fraudsters impersonating genuine organisations, such as your bank, HMRC or perhaps even the CEO of the company you work for. T...
Thu, 15 Jul, 2021 at 1:30 PM