Security

What is Financial Support fraud?
Financial Support fraud happens when the victim receives an unexpected call from a financial institution, offering to reduce interest payments or give payme...
Thu, 15 Jul, 2021 at 1:30 PM
What is Cash machine skimming?
Fraudsters are using increasingly sophisticated methods to steal your money, especially when it comes to using an ATM/Cash machine. It's important to ...
Thu, 15 Jul, 2021 at 1:30 PM
What are remote access scams?
Remote access scam, also known as computer takeover scam, is when the fraudster contacts the victim and asks them to install or download a software on their...
Thu, 15 Jul, 2021 at 1:30 PM
I've forgotten my passcode. How can I reset it?
In case you have forgotten your passcode and want to reset it, please click on the 'Forgotten your passcode' link on the main page of the sync. ap...
Thu, 15 Jul, 2021 at 1:30 PM
Why do I need a 6 digit security passcode?
As part of our drive to increase security and help you better protect your account, we now use a 6 digit security code to access the app.
Thu, 15 Jul, 2021 at 1:30 PM
Is sync. authorised by the FCA?
sync. is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Firm Reference Number: 901036) for the issuing of electr...
Thu, 15 Jul, 2021 at 1:30 PM
The app says my device is "Jailbroken" what does that mean?
The security of your device is just as important to us as your account. The term 'Jailbroken device' typically refers to an Apple device in which...
Thu, 15 Jul, 2021 at 1:30 PM
What is 'Wangiri' fraud?
''Wangiri'' is a Japanese word meaning 'one ring and drop'. It's a scam that involves a fraudster calling a mobile number...
Thu, 15 Jul, 2021 at 1:30 PM
How do I know the email I received is genuinely from sync?
'Phishing' or 'Spoofing'  is an online fraud/scam attempt, usually made through email to trick you into revealing personal or financial ...
Thu, 15 Jul, 2021 at 1:30 PM
Text message scams (SMShing)
This type of scam/fraud involves fraudsters sending random text messages, claiming to come from reputable organisations such as your bank. The message wil...
Thu, 15 Jul, 2021 at 1:30 PM