Security

What is 3D Secure?
3D secure, also known as 3D secure authentication or 3DS, is a fraud prevention measure and acts as an added layer of security when taking card payments ove...
Thu, 15 Jul, 2021 at 1:30 PM
Why am I being asked to show source of wealth/ funds?
From time to time, we might need an explanation or documentary evidence from you to show where the funds have come from. Source of Wealth may explain how...
Thu, 15 Jul, 2021 at 1:30 PM
What is a CVC/CVV code?
The CVC/CVV code, also known as the last 3 digits at the back of your card, is a security feature for 'card not present' payment card transactions...
Wed, 1 Sep, 2021 at 11:40 AM
Can I be logged into my account on multiple devices?
For security reasons, you can only be logged in on one device at any one time. In case you log in elsewhere you will automatically be logged out of the othe...
Thu, 15 Jul, 2021 at 1:30 PM
There is fraud on my account. What should I do?
If you have been a victim of fraud and it has also affected your sync. card/account, please cancel your card and notify us immediately. You can easily c...
Wed, 1 Sep, 2021 at 11:38 AM
Does sync. provide the Financial Services Compensation Scheme(FSCS) protection?
We do not provide FSCS protection, instead, all of our customers' funds are safeguarded in a separate and secure account at an FCA authorised credit in...
Tue, 9 Nov, 2021 at 4:12 PM
Is my money safe with sync.?
All our customers' funds are safeguarded in a separate and secure account at an FCA authorised credit institution as per regulatory requirements. Under...
Tue, 9 Nov, 2021 at 4:10 PM
The app says my device is "rooted" what does that mean?
The security of your device is just as important to us as your account. The term 'Rooted device' typically refers to an Android device in which th...
Thu, 15 Jul, 2021 at 1:31 PM
What are advance fee scams?
Advance-fee scam is a popular form of fraud, when the fraudsters ask for payments for various reason. This type of fraud may come in multiple forms, such ...
Thu, 15 Jul, 2021 at 1:31 PM
What are the dots on the top right of my screen?
The dots on the top right of your screen is our added feature that helps to mask your balance for security; so you can easily tap it on the screen if you we...
Thu, 16 Dec, 2021 at 1:16 PM