Questions about a Transaction?

Can a pending transaction be cancelled or stopped?
The transaction once performed at a merchant outlet cannot be cancelled by us. In this case you will need to contact the merchant directly to request a reve...
Thu, 15 Jul, 2021 at 1:30 PM
My payment is delayed. When will it go through?
In order to protect your account, your transfer may go through some additional security checks. As a result, it may take a little longer for the funds to re...
Thu, 15 Jul, 2021 at 1:30 PM
I don't recognise a transaction on my statement, what should I do?
To help you find out more about a specific transaction on your account, please select that particular transaction in your app. You will be able to see more ...
Thu, 15 Jul, 2021 at 1:30 PM
How can I dispute a transaction?
We recommend that you contact the merchant prior to contacting us about a dispute. It’s generally faster and simpler for you to attempt to resolve the query...
Thu, 15 Jul, 2021 at 1:30 PM
Why did my transaction decline?
There can be different reasons why your transaction may get declined. Please ensure: - your card is active and has not been blocked - there is suffi...
Thu, 15 Jul, 2021 at 1:30 PM
What is the timeline for disputing a transaction on my account?
The dispute needs to be reported immediately upon identification. We may also require additional documentation in support of your claim. Please contact ou...
Thu, 15 Jul, 2021 at 1:30 PM
My account was debited twice for the same transaction. What should I do?
If a card payment failed or declined, and you made a second attempt to pay for the goods or services, both transactions may appear on your account as '...
Thu, 15 Jul, 2021 at 1:30 PM
Why was my transfer rejected by sync.?
To ensure your transfer request is completed in a timely manner, please double check you have entered the correct bank account details and your account has ...
Thu, 15 Jul, 2021 at 1:30 PM
I did not receive an item I bought and I would like a refund
If you haven't received the goods or services you have purchased or it does not match the written description, please contact the merchant directly to ...
Thu, 15 Jul, 2021 at 1:30 PM
My account was debited by the ATM but I didn't receive my money
In case your account got debited by the ATM but you did not receive the cash you had asked for, please contact the ATM service provider first. If the ATM pr...
Thu, 15 Jul, 2021 at 1:30 PM