If you haven't received the goods or services you have purchased or it does not match the written description, please contact the merchant directly to ...

To help us verify your identity, we send a text message, also known as One-Time Passcode to your phone. This dynamic passcode is valid for only one login se...

Your contactless sync. debit card allows you to pay for TFL travel services. To avoid being charged incorrectly, please always touch in at the start of yo...

When you make a payment using your sync. card, it may first appear as 'Pending' and the merchant has up to 7 days to either accept or reject this ...

In order to protect your money, your transfer may be put through some additional security checks. As a result, it may take a little longer for the funds to ...

There is no set timescale for how long a refund may take, it all depends on the merchant's processing time. Please contact the merchant for further i...

To help us verify your identity, we send a text message, also known as One-Time Passcode to your phone. This dynamic passcode is valid for only one login se...