Questions about a Transaction?

How can I get a refund for something I bought using my sync. card?
If you haven't received the goods or services you have purchased or it does not match the written description, please contact the merchant directly to ...
Thu, 15 Jul, 2021 at 1:30 PM
What is an OTP verification code?
To help us verify your identity, we send a text message, also known as One-Time Passcode to your phone. This dynamic passcode is valid for only one login se...
Thu, 15 Jul, 2021 at 1:30 PM
Using your contactless card on transport services
Your contactless sync. debit card allows you to pay for TFL travel services. To avoid being charged incorrectly, please always touch in at the start of yo...
Thu, 15 Jul, 2021 at 1:30 PM
Why is a card transaction 'Pending' on my account?
When you make a payment using your sync. card, it may first appear as 'Pending' and the merchant has up to 7 days to either accept or reject this ...
Mon, 13 Sep, 2021 at 9:22 AM
Why is my outgoing transfer still Pending?
In order to protect your money, your transfer may be put through some additional security checks. As a result, it may take a little longer for the funds to ...
Thu, 15 Jul, 2021 at 1:30 PM
How long does it take for a refund to appear on my account?
There is no set timescale for how long a refund may take, it all depends on the merchant's processing time. Please contact the merchant for further i...
Thu, 15 Jul, 2021 at 1:30 PM
I haven't received my Verification code. What should I do?
To help us verify your identity, we send a text message, also known as One-Time Passcode to your phone. This dynamic passcode is valid for only one login se...
Thu, 15 Jul, 2021 at 1:31 PM