Changes to sync. EUR account

What is an IBAN? What is a BIC? And why is it changing?
IBAN stands for International Bank Account Number. It’s an internationally-agreed code made of up to 34 letters and numbers that helps banks to process tran...
Tue, 14 Jun, 2022 at 1:02 PM
What will happen to my IBAN?
Until now the IBAN you have used to make and receive euro payments has started with ‘EE’. As part of this change, we will issue you with a new IBAN and BIC,...
Tue, 14 Jun, 2022 at 1:03 PM
What will happen to my BIC?
Your BIC will be changing and needs to be used for any future payments. You can find these details on the app. 
Tue, 14 Jun, 2022 at 1:16 PM
Where can I find my new IBAN details?
Your IBAN account details can be easily found by selecting the Account on the homepage. By clicking on 'Options' > 'Account Details',...
Tue, 14 Jun, 2022 at 1:14 PM
What will happen to my card?
Your card number will stay the same and they will work as normal with your new IBAN and BIC.
Tue, 14 Jun, 2022 at 1:07 PM
What do I need to do after the EUR account details have changed?
If you have recurring payments coming in, or going out of your account, you’ll need to make sure you inform the counterparty that your IBAN has changed. Thi...
Tue, 14 Jun, 2022 at 1:07 PM
Someone made a payment to my EE IBAN after my EUR account details changed, what will happen?
You’ll still be able to receive payments to your old EE IBAN until 19th August 2022. To help make this transition smoother, we have implemented a redirectio...
Tue, 14 Jun, 2022 at 1:10 PM
Why do I need to inform counterparties about my new IBAN when my previous EE IBAN will work until August?
While your EE IBAN will accept payments in the short term, it’s best to inform counterparties sending you funds about the change as soon as possible to ensu...
Tue, 14 Jun, 2022 at 1:13 PM
Can you tell me what my new IBAN will be in advance?
Unfortunately, we can only tell you your new account number once we have issued this to you. The generation of these numbers is partially random and fully a...
Tue, 14 Jun, 2022 at 1:14 PM
Where is my money being safeguarded?
Your money will continue to be held in safeguarded accounts with leading banks in line with European Electronic Money Regulations. It is fully secure and su...
Tue, 14 Jun, 2022 at 1:15 PM